Service robots will revolutionize various industries, reveals IDTechEx

BOSTON, April 26, 2022 /PRNewswire/ — The service robotics industry has grown rapidly in recent years, spurred by advances in robotics technology and artificial intelligence (AI), and could help alleviate some of the labor problems -work in several sectors.

“Service Robots 2022-2032: Technologies, Players & Markets”, provides a ten-year market forecast by application area and region. Source: IDTechEx (PRNewsfoto/IDTechEx)

Service robots, as discussed in the new IDTechEx report “Service robots 2022-2032: technologies, players and markets“, can be used to automate multiple industries, including logistics and delivery, cleaning, agriculture, underwater exploration, catering, and social interaction. Although each application has advantages, their stages of commercialization vary widely, with some being well developed, attracting hundreds of millions of dollars in annual revenue, while others, despite their enormous potential, are still emerging and may not reach full commercialization until now. the end of the decade.

Will regulation be a major barrier to service robot applications? Is COVID a chance for them to loosen up?

Compared to traditional industrial robots that operate in relatively well-controlled environments, many service robots have to deal with more complex scenarios such as limited visibility in the deep ocean for underwater robots, difficult terrain in farmland for agricultural robots and human intervention for delivery robots. as well as many other challenges. To ensure that they can operate safely and minimize risk, regulations and restrictions (e.g. data privacy policy, robot size restrictions, maximum operating speed and many more) are usually applied. These regulations limit the marketing and scaling of certain market players. An example is social robots. Social bots are associated with many data privacy policies because they could easily collect information when interacting with people. To avoid a data breach, manufacturers are required to ensure that their products comply with data privacy regulations. Another example is delivery robots. Although autonomous driving has been accepted by many people, fully autonomous mobile delivery robots are still in the small-scale trial stage due to lack of user trust and regulations from transportation ministries in many countries. However, the recent COVID pandemic has provided a way to relax some regulations. Over the past three years, COVID has caused a surge in demand for contactless and self-driving delivery. Given the massive demand, regulators have also started easing some of the restrictions, and IDTechEx believes this trend will continue as many countries have released documents implying that more logistics robots will be legally approved.

Ease of use, low technical complexity and low price = wide adoption?

Among delivery robots and cleaning robots, there are two main applications for the following reasons:

  1. Technical simplicity – unlike other service robots (e.g. underwater robots, kitchen robots, agricultural robots, etc.) which work in a complicated environment with many uncertainties, cleaning robots and logistics/delivery robots are primarily designed to operate in a well-controlled indoor environment including empty shopping malls, warehouses and homes. Well-controlled environments allow for simpler design, ease of use, and robustness, thereby encouraging market adoption.

  2. Low price – due to low technical complexity, manufacturers would be able to use cheaper components and simpler technologies to reduce costs and prices and increase accessibility. Low prices significantly lower the barrier to adoption, thereby accelerating market adoption.

Final Thoughts

Despite the automation potential of several industries, service robots as a whole are still at a relatively early stage of commercialization due to, among other things, regulation. However, COVID has accelerated some service robot applications, and many authorities have started easing restrictions, allowing some service robots to be used in the real world. Besides regulations, another consideration for market adoption of service robots is their technical complexity and price. Working in a well-controlled environment usually results in low technical complexities and low prices. It is therefore not surprising to see that logistics/delivery robots and cleaning robots occupy the most important markets and will continue to occupy a dominant position over the next 10 years.

To address these issues, the new IDTechEx report “Service robots 2022-2032: technologies, players and markets“includes emerging technologies and each application’s development stages, social robot and logistics robot regulations, and financial impacts on future trends. For each type of robot, in-depth analysis is performed in each area of application along with example companies. Granular 10-year market forecasts are given for each robot category, including social robots, delivery and logistics, disinfection and cleaning, agriculture, kitchen and catering, and underwater robots.

About IDTechEx

IDTechEx guides your strategic business decisions through its research, subscription and advisory products, helping you take advantage of emerging technologies. For more information, contact [email protected] or visit

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